What You Need to Know about TradeNet
Learn more about TradeNet.
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What is TradeNet?
TradeNet is Singapore’s National Single Window for trade declaration. It provides a single platform for Singapore’s trade and logistics community to fulfill all import, export and transhipment related regulatory requirements. With a single declaration submitted to relevant regulatory agencies for processing, TradeNet reduces cost and time needed to prepare, submit and process trade documents.
Traders submit permit and Certificate of Origin applications through TradeNet Frontend solutions to TradeNet for processing, and TradeNet returns the approved permit to the trader via the TradeNet Frontend solutions.
What You Can Do on TradeNet
TradeNet allows users to:
Submit new trade declarations (only for Declaring Agents (DAs))
Submit amendment, cancellation and refund applications for permits (only for DAs)
View application status
View cargo clearance permit
Generate permit listing
Becoming a TradeNet DA
To become a DA, you must:
Register via the TradeNet portal
Have internet access and a TradeNet front-end solution from an approved provider
DAs can submit declarations on behalf of their clients and access additional DA-only functions in TradeNet.
Becoming a TradeNet User
You may register as a TradeNet user via Networked Trade Platform.
Submitting Applications through TradeNet
Here’s what you need to know when submitting your application via TradeNet:
(1) Unique Reference Number (URN)
Every application submitted through TradeNet is assigned a URN, which consists of three elements:
The DA entity identifier
The date of creation of the Application
A sequence number
Quote the URN in all subsequent references to the application before approval, including any documents submitted to Competent Authorities (CAs) and Singapore Customs.
CAs will use the same URN when responding.
(2) Checking Application Status
You can check permit application status through your:
TradeNet front-end solution, or
TradeNet back-end interface
View sample of Cargo Clearance Permit
Status types include:
Approved (with permit number)
Pending
Rejected (with error codes such as DCS ERROR or CA/SC REJECT)
If it is rejected, you will need to meet the requirements or make the necessary amendments before re-submitting the application.
(3) Technical or system issues
If you encounter issues:
Contact your TradeNet front-end provider for issues with your front-end solution.
Contact the CrimsonLogic Help Desk for system-level issues
Hotline: 6887 7888
Provide: name, account ID, entity details, URN, application type, and error messages
(4) TradeNet Maintenance Schedule
The system is unavailable on Sundays from 4am to 8am for maintenance.
Related Pages
Further Reading on TradeNet
TradeNet has been featured in several academic and industry studies since its launch. Below is a non-exhaustive list of published articles:
King, J. & Konsynski, B. (1990). Singapore TradeNet: A Tale of One City. Harvard Business School.
Teo, H.H., Tan, C.Y. & Wei, K.K. (1997). Organisational Transformation Using Electronic Data Interchange: The Case of TradeNet® in Singapore. Journal of Management Information Systems, 13(4), 139–165.
Permit Application Procedures
Learn what you need to complete a permit application.
