Technical Issues
Find the right contact for resolving technical issues with TradeNet and Networked Trade Platform.
Last updated 26 January 2026
Technical issues on the Networked Trade Platform (NTP)
If you are facing technical issues or need assistance with NTP, you may:
contact the Customs Contact Centre at +65 6355 2000
You may also use the online enquiry form to:
submit a written enquiry, or
request a call-back from a Customer Service Officer during operating hours.
Contact Centre Operating Hours
Monday to Friday: 8:30am to 5:30pm
Closed on weekends and public holidays
Technical issues on TradeNet
For technical issues related to TradeNet, contact: +65 6887 7888
Operating hours: 24 hours